Customer Support
Answers to the questions we hear most, and a way to reach the team.
Do we sell tickets directly?
No. Each show links to the authorised ticket vendor. Buy from those links so the ticket scans at the door.
If my event is cancelled
Refunds are handled by the vendor you bought from. Contact them with your order, because Glasswerk does not process the payment.
If my event is postponed
The vendor should tell you the new date. Your original ticket normally stays valid. If you cannot make the new date, take that up with the vendor.
Disability access
Send an access request below. If the room is not one of our own venues, we pass the request to that venue and they contact you.
Playing a show
Bands and artists can use the same form and choose Apply To Play. Tell us who you are, where you are based, and how to hear the music.
Ticket checks
Tickets are scanned on the way in. Buy from the vendor linked on the show page. A ticket from anywhere else may be refused.